Frequently Asked Questions

Click on a question below to learn more.

Where is the best place to get your iPhone fixed?

If you have a broken screen on your iPhone you can get it repaired at Apple or a certified Apple repair shop or a locally-owned repair shop like Device Pitstop Phone Repair in Grandville, Michigan.  Device Pitstop fixes iPhone with high-quality repair parts.  They also provide faster service than Apple and most of the time and complete your repair within an hour or two.

What happens to the data on the computer I sell/trade to you?

Device Pitstop wipes the hard drive of every computer and device we buy or trade in. For trade-ins, we can transfer your music, pictures, documents, and important files to your newly purchased computer before we perform the data wipe on your old computer.

Do I have to trade in a computer in order to buy a computer?

No. You can buy a computer, sell an existing computer or trade in your existing computer and upgrade to a newer model.

Will you tell me the quote/price of my computer over the phone?

We prefer you bring your computer into our stores for a quick evaluation. Due to the many variables in assessing the value of your laptop, our technicians will need to physically inspect it. Within minutes, we will give you a cash value and a trade-in value.

How much do you offer to trade/buy my computer?

A general rule of thumb is that you will receive a higher trade-in value than buy value. When you bring in your laptop, we will give you both the cash value and the trade-in value and you can decide what to do next.

What does the certified warranty include?

The certified warranty includes coverage of all hardware. Software and batteries are not covered. Please contact your local Device Pitstop for full details.

Does it cost anything to value my computer?

No, we estimate cash value and trade-in value for your computer free of charge.

Does it cost anything to diagnose my computer's problem(s)?

Device Pitstop’s skilled technicians will perform a full diagnostic to pinpoint the problem(s) with your computer. We charge a diagnostic fee ONLY if we have to open your computer to diagnostic it. Otherwise, your cost of service includes parts and labor.

Do you sell desktop computers?

We sell most price points of desktops, laptops, tablets and smartphones. We also diagnose and repair desktop computers.

Do you repair desktop computers?

Yes, we repair all makes and models of desktop computers.

Do you buy, sell, trade and repair Apple computers?

Yes, we buy, sell, trade, repair and upgrade Apple computers as well as other PC brands including Acer Asus, Dell, HP, IBM, Samsung, Sony and Toshiba, and all other brands.

Do you sell your computers online?

No, but if you see an item from our store on-line that you want.  Call us.  We can hold it for you.